Client snapshot

Customer name:
CDK Global

Website:
http://cdk-global.com/

CDK Global provides integrated technology solutions to over 27,000 Auto, Truck, Motorcycle, Marine, Recreational Vehicle and Heavy Equipment dealers throughout the world.

Integrations

  • Salesforce.com
  • Microsoft NAVISION
  • DocuWare
  • e-signature

Improved Corporate Governance with Oracle CPQ

Challenge

CDK had issues with control over their sales process. Sales reps had too much freedom with product selection and would quote products that couldn’t be fulfilled and resulted in time consuming and expensive change orders. Further, there was a lack of controls throughout the quoting process; at times,the manual discount approval process was by-passed and contract verbiage could be edited without legal approval.

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