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Why Boutique Implementation Firms Make More Sense in a Time of Pandemic

Amidst the global COVID-19 pandemic, companies are finding that in many cases, boutique consulting firms are better suited to deliver large enterprise implementation projects than global SIs. With budget challenges and the need to deliver projects virtually, boutique firms offer clients several advantages including:   Specialization – The global SIs are a mile wide and …

B2B eCommerce in a Time of Pandemic and Beyond: Are You Converting?

If you missed either of the first two blog posts in our series, please the following links to learn about listening to your customers and engaging your customers. The final post in our three-part series focuses on converting customers. Prospects and other cold leads may be browsing your website for the first time. Enabling a …

B2B eCommerce in a Time of Pandemic and Beyond: Are You Engaging?

In last week’s blog post, we covered the importance of listening to your customers. Here’s a link to read that if you missed it. This week, we’ll be covering tips on how to engage with customers in a way that’s not only beneficial for your customer relationships, but also for your business. The following are …

B2B eCommerce in a Time of Pandemic and Beyond: Are You Listening?

The global COVID-19 pandemic will change the nature of work in ways that we are just starting to understand. One of the changes that has been written about extensively is the increased importance of eCommerce and providing more (and better) self-service capabilities. Statistics show that B2C eCommerce increased 200-300% in China, and this trend is …

What You Should Know About Oracle CPQ’s 19B Release: Collaborative Quoting

In the recent release of Oracle CPQ 19B, a new feature was introduced to allow for collaborative quoting. This directly addresses an issue that projects commonly faced where users had to concern themselves with who else may be trying to access a transaction. With this new feature enabled, users can instead access a transaction worry-free …

Pierce Washington Awarded Oracle CX Partner of the Year!

In June 2019, Pierce Washington was awarded Specialized Partner of the Year for Oracle CX in the US! We were given this award for our outstanding rate of customer satisfaction and the unparalleled support we provide Oracle CPQ and Commerce Cloud teams during sales cycles by completing pre-sales activity. Partner, Rob Watters, explains what this …

Pierce Washington Sponsors the 2019 Insight Oracle User Conference

Pierce Washington is excited to be the 2019 Hands-on labs sponsor at the annual Insight Conference for users of Oracle eCommerce solutions (OCC and ATG), taking place August 26-28, 2019, in Austin, Texas. The conference focuses on in-depth peer-to-peer networking, Oracle insights and education sessions, including a Pierce Washington delivered two-hour hands-on Oracle Commerce Cloud …

Three Key Benefits of Implementing CPQ

The benefits of Configure, Price, Quote (CPQ) software are endless. We asked Ryan Akky, Director of Enterprise Sales at Pierce Washington, to share three benefits that resonate most with Pierce Washington’s customers. Here’s what he said: Shortening time to onboard sales reps and enabling them to quote quickly and with a high degree of accuracy. …

Self-service Replacement Part Purchasing in Industrial Manufacturing

Historically, industrial manufacturing has never been known for quickly adopting new technology outside of the plant. Now, manufacturers across the globe are finding that the world is quickly changing; they realize that they must automate their sales and service processes to keep up with customer expectations, reduce the cost of doing business and enable their …

Bragging Rights: CEI Certified in both the US and EMEA

Pierce Washington is the only Oracle CX partner who has earned Cloud Excellence Implementer (CEI) certification for CPQ in both the US and EMEA. According to Oracle, “Oracle Cloud Excellence Implementer firms demonstrate their ongoing expertise and successful track records in Oracle Software as a Service Cloud implementations, within specified geographies and Oracle Cloud Services …