No other Salesforce Partner knows RLM better than Pierce Washington.

After 20+ years of complex quote-to-cash implementations, here are 5 concrete reasons why PW for RLM.

1. We’ve invested literally thousands of hours doing our own Salesforce RLM deep dive. 

We were ready for Salesforce RLM from day one. Since the first release in winter 2023 we’ve had early access to RLM and committed Pierce Washington’s top talent to learning everything about it. With the lack of documentation around Salesforce RLM, we built our own versions. Our architects now have detailed user guides and feature comparison charts between CPQ and RLM. We have entity-relationship diagrams and flow charts. We are analyzing API performance with industry benchmarks and providing insights into how headless UIs can be built using those APIs. We’ve organized all of this learning into internal training and spread the knowledge across our entire Salesforce practice. As John Lerhkind, Director of Innovation for PW candidly said, “We put an insane amount of work into understanding this new software system.”  

2. PW has already built the first industry-specific UI frameworks for creating amazing front-end buyer experiences with RLM—simpler and faster.

One of the most exciting things about Salesforce RLM is its API-first architecture. These APIs are very fast. APIs (application programming interfaces) allow homegrown apps, e-commerce, or other systems to interact with structured product and pricing data defined in Salesforce. RLM’s highly performant API calls enable more compelling—and higher converting—customer purchase experiences. Below are examples of Pierce Washington’s standardized industry UIs. They accelerate adoption of RLM for commerce sites with embedded Revenue Operations. We’ve built a headless UI framework that automatically reads the RLM and commerce APIs and dynamically builds next-level, front-end user interfaces. For our customers, there’s minimal set up. The work has already been done for our standardized industry solutions. This means, for example, you can now offer your customers more engaging guided buying and self-service product research and try–before–you–buy product visualization. With our UI framework, you’ll realize more value, faster from your Salesforce RLM investment through best–in–class user experiences. 

LIFE SCIENCES

3. We’ve Developed Proprietary real-world demos to show you what RLM can do for your buying/selling experience.

Pierce Washington has also built multiple desktop, tablet, and mobile experiences specifically around guided buying and selling and visual configurations. With a single product and pricing engine, product recommendations and guided selection are simple and can deliver insights to your buyers while they self-research online. For companies that are looking for a try-before-you-buy experience, you can integrate stunning product visualization from Threekit, CDS, or kBridge into Salesforce RLM. They give customers the ability to configure products while seeing their tailored product update in real-time. This enables B2B Buyers to have the self-service they want—a B2C buying experience—but for B2B products and services. With RLM and Pierce Washington’s UI framework, B2B companies with online products can now create incredible front-end customer experiences like those shown in our Salesforce RLM demos below.  

PRODUCT DISCOVERY

GUIDED BUYING

TRY BEFORE BUY VISUALIZATION

 4. We’re launching RLM accelerators that templatize the implementation process, saving significant consulting time and cost.

From 20+ years of complex Quote-To-Cash implementations, Pierce Washington understands how to implement new technology efficiently and correctly. With the API-led design to RLM, we view this as a critical piece to achieving our Total Commerce vision for customers. PW’s Total Commerce Accelerator is a resource-efficient, templatized way to set up new RLM projects that are tailored with industry-specific standards. Our accelerator speeds the adoption of Salesforce RLM by standardizing workflows within Salesforce for lead-to-cash and commerce. That reduces consulting fees and massively decreases time to value for B2B company’s RLM investment. 

5. PW is one of the only SI’s in the world that’s been formally trained on RLM by Salesforce.

RLM (Revenue Lifecycle Management) is Salesforce’s new Revenue Operations application that is fully built on the Salesforce platform. While there is limited training available on RLM, as a premier partner of Salesforce Revenue Cloud, Pierce Washington was invited to receive exclusive RLM training from Salesforce Product Management. The invite-only partner enablement program in North America included the inside scoop on the RLM roadmap, plus hands-on, in-the-weeds training exercises for each of the RLM modules. Salesforce conducted similarly exclusive programs in the UK and APAC where PW architects, consultants, and developers from our global practice also joined. Pierce Washington was the only SI that was invited to and attended all worldwide Salesforce RLM training courses. That’s because we’re a premier boutique product-to-cash Salesforce partner. 

Summary and Next Steps

The Salesforce RLM implementation process is similar to CPQ implementation but with a new, more powerful toolset.  

Pierce Washington is one of the top lead-to-cash Salesforce Partners for manufacturing, high-tech, and life-sciences. We’re now also the leading firm for integrations of RLM across all Salesforce Clouds. 

We can help you implement Salesforce RLM (and integrate one revenue engine across your business) to create amazing e-commerce experiences quickly, safely, and cost-effectively.  

Talk to us about Salesforce RLM. 

Register for our upcoming Salesforce RLM webinar here.