Achieve Total Commerce
Deliver Beyond Quote-to-Cash
When implemented correctly, the Quote-to-Cash business process is one of the highest ROI enterprise projects. There are tangible business benefits that positively impact revenue, margin, and enable organizations to more easily comply with new accounting and revenue recognition rules.
Meet the unique needs of your business by intelligently combining direct, partner and self-service sales channels.
Total Commerce is a comprehensive set of Q2C business process improvements combined with a suite of applications. It’s about meeting the unique needs of your business by intelligently combining direct, partner, and self-service channels. Total Commerce enables our clients to offer self-service that empowers THEIR customers to learn about products, configure products, purchase products, and purchase add-on products or services.
TOTAL COMMERCE MATURITY MODEL
Total Commerce is a journey, not a destination. Pierce Washington has developed a Total Commerce Maturity Model that we use to help organizations understand where they are on this journey and produce a roadmap for how to achieve their desired future state.
“This is exactly where we are trying to go with our business"
"We are not ready at all for this"
Featured Client Projects
Total Commerce For the Enterprise
INCREASE TOP-LINE REVENUE ACROSS ALL CHANNELS
Total Commerce helps businesses leverage new revenue streams and helps businesses reduce costs and improve efficiency. A study by Boston Consulting Group found that companies that have adopted digital transformation strategies are 26% more likely to report revenue growth above the industry average.
REDUCE FRICTION ACROSS THE ENTIRE BUYING PROCESS
Customer experience has become one of the most important factors driving digital transformation in today’s businesses. Customers are demanding less friction in the buying process and 87% of B2B buyers say they would pay more for a supplier with a better ecommerce portal and experience.
REDUCE MARGIN LEAKAGE
Total Commerce reduces margin leakage. Streamlining your Quote-to-Cash process eliminates pricing and configuration errors., Introducing ecommerce empowers your clients to add, change, and renew their subscription contracts and eliminate many of the problems inherent in self-service experiences.
SUPPORT XAAS AND RECURRING REVENUE MODELS
Over 90% of companies have some revenue generated from XaaS models, driven by competitive pressure and market changes to new revenue streams. 70% of organizations expect their XaaS strategy to moderately or significantly impact their direct engagement with end customers.
As part of Pierce Washington’s Total Commerce services, we help organizations make the transition to XaaS selling. We work through the business process changes required to support a transition to XaaS and then implement the applications that will support this transition.
INCREASE VISIBILITY OF NEW SELF-SERVICE CHANNELS
Providing B2B clients with ecommerce channels grants your clients the power to configure their products and services exactly how they need them, buy new products and services, renew their products and services—all without the assistance of a customer service or a sales rep.
DELIVER TRUSTED PRICING EVERYWHERE
With Total Commerce, we enable your pricing structure as part of the overall solution, ensuring that your customers are getting the agreed upon pricing, reducing pricing errors and margin leakage.
ENABLE COMPLIANCE AND REVENUE RECOGNITION ACCURACY
When your Total Commerce application is programmed, you can be confident that all regulations will be up-to-date and completely accurate.
LOWER OPERATIONAL COSTS OF SALE
With Total Commerce and the empowerment of your customers to purchase products and services through an ecommerce portal, your costs of sale will decrease, as your sales increase because sales representatives have more time to focus on selling versus customer support.
Tailor Each Transformation
Pierce Washington is an Enterprise Consulting Services Firm focused on transforming the entire B2B commerce lifecycle, from quoting to revenue recognition
Is your organization ready for a Q2C transformation? How’s your data quality? Do you need help modeling future state products and how to bundle those products? Are you changing your pricing strategy? Are you transitioning to XaaS/recurring revenue selling? Let Pierce Washington guide your organization to the ideal future state.
Configure Price Quote
Implement CPQ solutions that streamline your direct and partner sales, empowering your organization to quote and sell properly everywhere, every time.
Provide more and better self-service to your customers and channel partners, automate customer purchases; both parts and configured products, and provide customized B2B customer and partner portals.
Establish recurring revenue models with precision, that calculate consumption and pass subscription billing information for invoicing accuracy.
Define the overall Quote-to-Cash integration architecture and integrate data across the enterprise from CRM to ERP.
Augment your team with resources you know and trust. Ensure ongoing updates, enhancements, and upgrades are handled efficiently at a lower TCO than building your own team.