Following a digital transformation, many enterprise organizations find they don’t have the internal resources or expertise needed to manage the ongoing needs of their software implementation.

For that reason, organizations often turn to a Managed Services provider to help them optimize their new investment. From basic troubleshooting to managing user accounts and passwords to trying to understand what their newly implemented technology can (and can’t) do for them, Managed Services is a cost effective way for companies to make the most of their technology investment—without the added time and expense of additional headcount.  

Pierce Washington, discusses the role of Managed Services and highlights some common situations that indicate your organization could benefit from these services.   

What are Managed Services? 

Managed services are a comprehensive set of services that provide ongoing support, management, and maintenance of a company’s technology requirements. This can include managing updates, troubleshooting, providing technical support, or helping with best practices and training.

Because each organization differs in terms of business goals, needs, and tech stack, managed services is tailored to their specific needs. Some organizations utilize managed services to cover gaps in internal resources; others might need help in taking advantage of all the features their new software provides. 

How does Managed Services go beyond tech support?

While managed services include tech support, it can also play an advisory role as well. Not all companies have the internal resources or knowledge to maintain their Salesforce or Oracle implementations, especially if custom development work has been done. Managed Services provides a proactive approach by advising clients on things like upcoming releases that they could benefit from or changes that need to be made to support a new update.  This type of ongoing optimization can help organizations make the most of their software investments. 

What are some of the benefits of Managed Services?  

Managed services can be very beneficial to an organization that is looking for expert support but doesn’t necessarily want to hire additional full-time, internal resources or add to their IT team’s workload. Not only is it cost effective, but it also provides the expertise of an entire team to support an organization’s initiatives. 

Because the services are typically provided on an hourly basis rather than a per-project basis,  managed services are also highly flexible. 

Is it a standalone service, or is a digital transformation required first? 

While many Managed Services contracts begin after a new software is implemented, it’s not required. This is a service that supports a business by allowing them to leverage a team of highly skilled professionals. Sometimes it comes in the form of hypercare after software is installed, but any organization that has Salesforce or Oracle and needs additional support can benefit from the service.

What can I expect with Managed Services from Pierce Washington? 

We have over 12 years of quote-to-cash enterprise experience, so clients have access to an elevated level of expertise. There are three different packages based on needs, and each package including senior oversight. Quote-to-Cash is complex, and we can help you tailor a solution for your specific requirements. 

Download Our Whitepaper to Learn More

For an in-depth look at Managed Services, download our whitepaper to learn more.