Challenge:

James Hardie needed to enable EDI order submission and exception handling through CPQ Cloud for all dealers, support web-based quoting and ordering with product price validation and enable real time pricing for dealer inquiry and order accuracy.

Solution:

PW’s solution for James Hardie was to integrate dealer initiated EDI quotes and orders with CPQ and SAP to enable real-time pricing, validation and submissions.

Results:

  • Order Management freed up to handle “true” issues and provide higher value services
  • Eliminated failed orders in SAP
  • Reduced order processing time

Integrations

“This has greatly improved our overall efficiency and customer satisfaction.”
James Hardie
Director

Learn from the best

Voice of Leadership – Ellen Daley
Who’s Who of CPQ
Total Commerce Maturity Model pt. 1

Tailor each transformation

Meet the unique needs of your business by intelligently combining direct, partner and self-service sales channels.