James Hardie Industries Ltd. is an industrial building materials company which specializes in fiber cement products. James Hardie manufactures and develops technologies, materials and processes for the production of building materials for both new home construction and remodeling.
Challenge:
James Hardie needed to enable EDI order submission and exception handling through CPQ Cloud for all dealers, support web-based quoting and ordering with product price validation and enable real time pricing for dealer inquiry and order accuracy.
Solution:
PW’s solution for James Hardie was to integrate dealer initiated EDI quotes and orders with CPQ and SAP to enable real-time pricing, validation and submissions.
Results:
- Order Management freed up to handle “true” issues and provide higher value services
- Eliminated failed orders in SAP
- Reduced order processing time
Integrations
“This has greatly improved our overall efficiency and customer satisfaction.”
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