Challenge:

James Hardie needed to enable EDI order submission and exception handling through CPQ Cloud for all dealers, support web-based quoting and ordering with product price validation and enable real time pricing for dealer inquiry and order accuracy.

Solution:

PW’s solution for James Hardie was to integrate dealer initiated EDI quotes and orders with CPQ and SAP to enable real-time pricing, validation and submissions.

Results:

  • Order Management freed up to handle “true” issues and provide higher value services
  • Eliminated failed orders in SAP
  • Reduced order processing time

Integrations

“This has greatly improved our overall efficiency and customer satisfaction.”
James Hardie
Director

Learn from the best

Logik.io Center of Excellence: Elevating Expertise with Pierce Washington
Why you need Managed Services
10 Benefits of Salesforce CPQ

Tailor each transformation

Meet the unique needs of your business by intelligently combining direct, partner and self-service sales channels.