Challenge:

James Hardie needed to enable EDI order submission and exception handling through CPQ Cloud for all dealers, support web-based quoting and ordering with product price validation and enable real time pricing for dealer inquiry and order accuracy.

Solution:

PW’s solution for James Hardie was to integrate dealer initiated EDI quotes and orders with CPQ and SAP to enable real-time pricing, validation and submissions.

Results:

  • Order Management freed up to handle “true” issues and provide higher value services
  • Eliminated failed orders in SAP
  • Reduced order processing time

Integrations

“This has greatly improved our overall efficiency and customer satisfaction.”
James Hardie
Director

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