UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products. They provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms.
Challenge:
UTC wanted to become easier to do business with and to be able to implement a global ecommerce platform to be able to provide a Customer Portal for the sale of aftermarket parts.
Solution:
PW streamlined customer interactions for UTC by creating an integrated customer portal that brought together all lines of the business. This allowed for a unified customer experience and eliminated the need for customers to navigate multiple platforms for different business units. With the integration of all 14 business units on a single platform, customers were able to access all the necessary information and services in one place. This greatly improved customer satisfaction and reduced the time and effort required to complete transactions.
Results:
- Provided ‘one face to the customer’ with an integrated customer portal across all lines of business
Integrations
"95% of our orders now come through the Customer Portal.”
