feel the love long after
go-live
Ongoing flexible IT support to maximize your investment in Oracle, Salesforce, and Logik.ai Quote-to-Cash applications.
Not your typical Managed Services
pwFlexSupport brings the same level of service, expertise, and knowledge of best practices that we bring to our enterprise implementation and delivery customers, but in an offering that fits your organizations support needs.
pwFlexSupport works in one of two ways. We can either plug into your existing IT team to provide additional capacity. Or, Pierce Washington can act as your ‘virtual support team’ and provide all your development and admin support. Our model is flexible to accommodate the specific needs of your company.
No one knows your software better
We are top tier Oracle, Salesforce, and Logik.ai implementation partners with over 20 years of specialized experience and expertise.
Oracle
Oracle CPQ
Oracle Commerce Cloud
Oracle Subscription Management
Salesforce
Revenue Cloud
Commerce Cloud
Manufacturing Cloud
Sales Cloud
Logik.ai
CPQ Support
pwFlexSupport saves time and money
The cost and time savings speak for themselves, but heres how we achieve them.
Save time and money over in-house staffing
Specialized full-time talent is hard to find and costly to keep. We embed top-shelf cost-effective Oracle, Salesforce and Logik.ai talent in your business fractionally and cost-efficiently.
Stay focused on selling
We fix software issues, enhance the solutions you own, and ensure your teams productiveity by minimizing technology distractions so that your team can focus on generating revenue.
Rollout Q2C to other business units faster and cheaper
Once we’ve implemented Q2C for one division, we can do it again for considerably less, leveraging work already done. So, you don’t have to start over with another team or pay for an entirely new implementation.
Evolve in real-time with software and the marketplace
When is the last time your Admins received training? The tech is changing quickly and it’s hard to keep up with. We know product roadmaps and know when new features make sense to implement given your business priorities. We futureproof your software investment and your business. So your system grows with your business and evolves with the market.
6 Things our customers love about pwflexsupport
pwFlexSupport is powered by 20 years of experience in quote-to-cash systems and here are 6 reasons why our customers love it.
1. Flexibility
We’re a boutique SI, agile and able to adapt easily to our client’s support needs and specific use cases but powered by 20 years of experience.
2. Highly Qualified Resources
Certified and specialized resources, including architects, analysts, and administrators who become virtual members of your team. Not to mention that every package comes with senior oversight.
3. On/Near Shore Support
US and UK based resources for local support with global reach.
4. Application Specific IP
We’ve developed product specific IP that makes it easier to administer these applications and we make that same IP available to our client’s admins.
5. High-Touch, Personal Service
We’ve developed product specific IP that makes it easier to administer these applications and we make that same IP available to our client’s admins.
6. Lower TCO and Higher ROI
There is a huge cost to training admins on your specific implementation only to lose those resources every 12-18 months. Pierce Washington’s resources are more productive and less costly than the revolving door of admins most of our client’s experience.
Three Levels of Support
Choose the level of support that best fits your needs. pwFlexSupport maps to your unique needs and support environment providing flexible IT support.
Need Full Advisory Services?
Haven’t started your implementation process yet? Have a tough implementation ongoing now? Not sure where to begin your transformation? Pierce Washington also offers full Advisory Services to provide you with guidance and support for every step of your transformation.
%
of companies reduce IT spending
%
of IT leaders believe lack of knowledge is their biggest challenge for utilizing technology effectively
%
of risk and system downtime is reduced
“We have been using pwFlexSupport to manage our rollout of CPQ across all of our business units for the last two years. The continuity they bring has enabled us to rollout more effectively while also being able to manage existing go-live support.”
Featured Client Projects
Learn how Pierce Washington can help your Enterprise
Operations
Transform your enterprise to sell efficiently, price accurately, and deliver as promised
Finance
Improve processes so your company invoices accurately, reduces margin leakage and reports properly to ensure compliance
IT
Configure, launch, and maintain critical Quote-to-Cash applications and integrate those into your enterprise
Sales
Intelligently combine direct, partner and self-service sales channels to remove friction across the buying process
